Report a problem, request a service, or ask a question about a non-emergency city service, including: 

• Request a Garbage Can
• Report Missed Garbage or Trash Collection
• Get a Pothole Fixed
• Sidewalk Repair
• Ditch Cleaning
• Pay or Appeal a Parking Ticket
• Overgrown Yards or Vacant Lots
• Damaged or Missing Street Sign
• City Tree Issue or Pruning
• Streetlight

Visit the Citizen Support Center to view more Frequently Asked Questions (FAQs) or to start a request.

• Check the status of your service request online through My Support Center or by contacting 843-724-7311 or citizenservices@charleston-sc.gov .
• If you provided an email address with your request, you will receive a notification once the service request is completed.

To help us resolve your issue efficiently, please provide the following details:

• Contact Info: Your name and email address. If you'd like updates about the resolution of your issue, we need your email address to enter it into our Customer Request Management (CRM) system.
• Location: The exact location of the problem or request. Please include details such as an address, intersection, nearby business, or whether it’s on the north/south side of the street.
• Description: A detailed explanation of the issue or condition. The more specific, the better.
• Timeframe: How long the issue or condition has existed, or when you first noticed it.

1. Request Entry: Your request is entered into our Customer Request Management (CRM) system and immediately routed to the appropriate department for action.
2. Investigation and Resolution: The responsible department will investigate the issue and take the necessary steps to address it.
3. Request Updates:
   • You can check the status of your service request online through My Support Center or by contacting Citizen Services at 843-724-7311 or citizenservices@charleston-sc.gov .
   • If you provided an email address with your request, you will receive a notification once the service request is completed.
4. Feedback: After your request is resolved, please consider completing a Customer Comment Card to share your feedback, including:
   • Customer service experience
   • Quality of the resolution
   • Timeliness of the resolution

Your input helps us monitor and improve the quality of services across the city!

No, you do not need to create an account to submit a request. You can contact Citizen Services at 843-724-7311 or citizenservices@charleston-sc.gov .

Creating an account allows you to access My Support Center to:

• Track the status of your submitted requests.
• Receive notifications about topics or areas of interest.
• Communicate directly with City of Charleston staff.

To create an account, you’ll need to provide a valid email address and set a password. There is no cost to create an account.