Frequently Asked Questions

Contact the Digital Services Specialist for assistance.

The customer is logged into CSS and sees their permit but cannot request an inspection. This is caused by the customer not being a contact on the master permit. Contact the Permit Center for assistance.

Inspections have a priority order for the inspections to be done. Sometimes this order is not applicable to the permit.

However, if you see Link to Building Permit, it means there was/is construction work being done at this location. It will not allow an inspection if there are outstanding inspections on the construction permit.  Contact the Inspections to confirm prerequisites.

Inspections must be passed before scheduled new inspections. Contact the Inspections to confirm or reschedule and pass prerequisite inspections.

See “Today’s Inspection” link on the CSS home page or under the “View” tab in the black banner menu when logged into CSS. Inspections are in order of when they will be completed. Contact  Inspections and your Primary Inspector (8-4, M-F) for an estimate on when they will be at your property.

After requesting an inspection, the screen will refresh and now you can see the inspection listed. Alternatively, click on the Dashboard and scroll down to My Inspections and view the Requested inspections.

Once a requested inspection has been scheduled, a customer cannot cancel or change the requested inspection date in CSS. Contact Inspections for assistance.

Inspection results are in the Checklist. Click on Permit number > Inspections button > Inspection number > Checklist.

Click on Dashboard and scroll down to My Inspections. The red Requested bubble will have a count of requested inspections.