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Mayor's Office of Innovation
In 2018, the City hired Novak Consulting Group to perform an organizational assessment and identify opportunities for process improvement.  In that year Novak submitted four reports on the following topics: Technical Review Committee, Special Events, Environmental Services & Fleet Management, and a Workforce Profile & Employee Survey.

January 2019 Updates
View the Full Monthly Report

TRC Process Improvement Implementation Begins
Beginning in January, TRC staff will utilize an online time tracking system that will enable the City to better understand the time required to review various types of projects and determine if departments that serve on the TRC committee are properly resourced.  Additionally, to increase the effectiveness of TRC meetings for the applicant, staff that review an agenda item will be required to attend that application meeting.  To minimize disruption to staff schedules, starting with the January 17th meeting TRC agendas will be grouped by reviewer(s) and will no longer be arranged on a “first come” basis.
Technical Review Committee (TRC) Improvement Plan

Sustainovation Training
Sustainovation TrainingCity of Charleston Process Improvement Director, Susan Poteat, and Novak Consulting Group invited Nick Kittle, a Government Performance and Innovation Coach, to conduct a one-day Sustainovation Training with approximately 50 staff from across the organization in December 2018. 
     Contact Us
Tracy McKee Headshot Blue_thumb.jpg
Tracy McKee
Chief Innovation Officer
80 Broad Street
Charleston, SC 29401

o: 843.579.6306