Official details and deadlines will be included with the job posting.
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This position is responsible for the administration of a computerized Charleston Fire Department Records Management System (RMS) including ensuring the proper software data integrity and data flow in the RMS systems of the Charleston Fire Department.
Examples of Duties
Creating and tailoring system files for computerized Records Management Systems (RMS) and preparing systems changes based on agency needs.
Define and implement the application parameters needed by the RMS and the 911 system.
Install new and rebuild existing RMS services and settings.
Install system updates and configure with existing supporting systems and various system interfaces.
Maintain system installation and configuration procedures; maintain system standards and ensure data conforms to standards for consistency.
Research and recommend automated approaches for system administration tasks.
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, key processes, reviewing system and application logs and verifying completed jobs.
Backup operations when database version is being updated.
Perform regular file archival and purge as necessary; define, implement, change and delete user accounts per agency request.
Ensure information in RMS associated files is current and ensure system is working properly.
Assure accuracy of information by updating on a scheduled or automatic basis.
Apply system upgrades on a regular basis install and test upgrades and patches on a regular basis.
Provide technical support to systems end-users; direct and assist users in troubleshooting system and software when problems arise, investigate and troubleshoot issues users cannot resolve.
Communicates technical information, both verbally and written, in a non-technical manner.
Repair and recover from hardware or software failures.
Communicate with impacted first responder agencies and maintain equipment and repair records.
Train users on software applications, coordinate and conduct training and determine appropriate training required for personnel new to RMS.
Evaluate proposed changes presented by all agencies utilizing the RMS.
Provide system information to management and make recommendations based on system functions.
Provide staff support in the development and long-range planning of member agencies.
Performs other duties as assigned.
Bachelor’s Degree (BA/BS) in related field and 6 years of related experience and/or training; or an equivalent combination of education and experience.
Strong experience working with Windows based computers, databases, servers, and VMWare.
Thorough knowledge of Microsoft Windows, Outlook, Excel and Word or similar software.
Must be able to successfully complete Level IV CJIS Security Awareness Training within 6 months of date of hire and maintain the certification.