In 2018, the City hired Novak Consulting Group to perform an organizational assessment and identify opportunities for process improvement. In that year Novak submitted four reports on the following topics:
Technical Review Committee (TRC) University Launches
The Technical Review Committee (TRC) held it's first TRC University session on Wednesday, March 20th led by TRC Administrator Eric Shultz. TRC University is open to the public and is intended to maintain an open dialog with the development community about TRC processes and activities.
In the inaugural session, Deputy Building Official Ken Granata showed attendees how to create an account in the Customer Access Portal (CAP) to gain digital access to plan and permit applications. This is an important step to the launching of e-reviews in July 2019 which will allow applicants to submit fully digital TRC plans.
Our friends from the Center for Government Excellence (GovEx) came to visit and provided two half day popup trainings on performance measurement and problem-solving using data and analytics. The trainings were held on March 1, 2019 in the public meeting room at 2 George Street and were open to any government employee in the Charleston region.